Support

Help, from the people who built it.

Setup is one install and a first sweep within 24 hours. When you need a hand, the guides and one email address both reach the team.

Where to start

Three ways to get unstuck.

Getting started
New to Northbeams? Push one install through your MDM, and your first sweep lands within 24 hours. Begin in Northbeams University →.
Docs and guides
Setup, policies, the MCP gateway, SSO, and SIEM streaming, walked through step by step in Northbeams University →.
Contact support
Email [email protected]. It reaches the team that builds the product, and we answer the same business day.
How we answer

Where to get a real answer.

Pick the channel that fits the question. Both of them reach the team that builds the product.

  • •Email [email protected] for anything that needs a human. Same business day.
  • •Sentinel plans include priority support. Enterprise adds a 99.9% uptime SLA.
  • •Step-by-step guides live in Northbeams University, refreshed as the product ships.
  • •Security reports go to [email protected], data and privacy requests to [email protected].

Stuck? We answer.

Read the guides, or book time with the team.

Open Northbeams University →Book a demo